HelloGuru Inc.
Date of publication: Jul 24-2022
Effective Date: Jul 24-2022
Presentation
HelloGuru Inc. is a corporation with its principal place of business in the city of Wilmington and both created and governed by the laws of the State of Delaware and the United States of America. HelloGuru its a digital services platform wholly owned by HelloGuru Inc.
Introduction
In accordance with the provisions of different countries and different legislations on the protection of personal data and privacy policies, hereinafter the General System for the Protection of Personal Data, HelloGuru Inc. hereby adopts its Personal Data Protection and Privacy Policy. As part of its commitment to the rights of all its users, especially the right to know, update, rectify, delete or dispute the information that has been collected and stored in our information systems, this Privacy Policy that will be of force and unappealable application by, HelloGuru Inc. in all its processes, products and operations involving the processing of personal data. Likewise, this document presents to our users, as legal holders of the stored personal data, the service channels and the tools available to guarantee the free and effective exercise of the rights listed above, as well as the adequate compliance with the provisions of the General System for the Protection of Personal Data.
This Policy, despite the fact that data protection laws vary according to countries and legislations and where some provide higher levels of protection than others, will always prefer, provide and be interpreted in the way of providing the highest possible level of guarantee for the Owner and his personal data, regardless of the place where it is collected, process or store your information.
Definitions
Guiding principles for the processing of personal data
In accordance with the provisions of the General System for the Protection of Personal Data, the interpretation and application of this policy HelloGuru Inc. in all its processes and operations involving the processing of personal data will apply, in a harmonious and comprehensive manner, the following principles:
Rights of the holders
The Owner or Holder of the personal data will have the following rights:
Without prejudice to the provisions of the General System for the Protection of Personal Data; the exercise of the above rights will be unrestricted and unlimited, also free when the supports are issued in digital format, when the Owner requests physical supports the costs of the copies and postal mail will be borne by him.
General channel for the exercise of the rights of the owner
To exercise the rights described in the previous section, a written request from the Owner must be send to the email [email protected] referring to the object of the request, identification of the Owner, user, and registered email. Once the petition has been filed, it must be resolved in the terms of the law and notified by the same means that it was filed.
Data Controllers
The person responsible for the processing of the personal data of the users will be HelloGuru Inc. commercial company, with main domicile in the city of Wilmington and the state of Delaware in the United States of America, constituted by the certificate of incorporation number SR 20196343542 and folio number 7547772 of the eighth (8) of May of two thousand ten and nine (2019). For more information or requests related to the processing of personal data, the email [email protected] is enabled.
Data collected that may be processed
All data provided by the users of HelloGuru Inc. are subject to processing, such as those provided during the creation of accounts, subscription of services, training processes in the use of HelloGuru Inc. platforms that include: full names, identification number, email, telephone number, postal address, gender, age, date of birth, economic sector, and operational needs.
All data provided and created during the use of the platforms of HelloGuru Inc. and its services, such as device details or IP information, location and use of the app and/or the website, interactions with the website, source of access to the website, are also subject to processing, location and geolocation, payment and billing information.
Likewise, data related to the user's activity on the HelloGuru Inc. platforms such as:
When data of a sensitive nature are collected, this will be treated in accordance with the General System for the Protection of Personal Data and other applicable legislation and in any case these types of data will only be shared within the limits, with the purposes and under the purposes expressly authorized by the Owner, guaranteed the greatest possible legal protection for his privacy.
Purposes of the processing of personal data and their scope
The collection, storage, processing and circulation of the personal data of users registered on the platforms of HelloGuru Inc. has the primary objective of informing, illustrating and properly documenting the activity and commercial purpose of the Company, the due and effective provision of the services and functionalities of HelloGuru, as well as the operations and services offered and / or contracted so that they are provided in the best way and with the highest quality. This includes the following purposes:
National or international transmission of personal data
HelloGuru Inc. does not trade directly with the personal data of users without their express authorization and accurately identifying the destination of the data and the purpose that the acquirer intends to give.
However, the products and services provided by HelloGuru require the exchange of personal data of the user with different agents, services providers and business partners and may be shared in the following cases:
We will also share users' personal data at the express request of administrative or judicial authorities and when necessary to comply with laws and government regulations of applicable laws.
In any case, it will always ensure compliance with the requirements of the General System for the Protection of Personal Data and the technical and administrative protection measures by the Data Processor and especially for data of a sensitive nature.
Tracking, Traffic and Behavior Technologies
In order to allow the services of the HelloGuru Inc. platforms to function normally and create new functions, facilitate the legitimate flow of information and allow validations for access to the different functionalities of the platforms, we use digital tools for automatic data collection, including cookies and web beacons.
These tracking tools can be deactivated at any time through the configuration menu of the browser used by the Owner, but when deactivating these tools you may not be able to access or enjoy some functionalities of the platforms. The procedure to deactivate is different depending on the browser used by the Owner and below we relate the procedures of the most common browsers for your knowledge, this information must be reproduced in the different legal documents of all HelloGuru Inc. platforms. :
Authorization and consent of the holder
All users who register to the platforms of HelloGuru Inc. must authorize the processing of personal data in the terms of this Privacy Policy in order to use of their services, to that extent at the time of registration and in other stages, when its required and necessary, a dialog, box, legal disclamer, or button must be found under the title [Policy and Privacy Policy] its must be read and accepted in order to access thedifferent ranges of services of HelloGuru.
In development of the principle of freedom within the framework of operations within the HelloGuru platform, the user should be strongly urged to consult this Policy and be told that, if he considers, suspects or discovers that using the platform puts his personal data at risk, he must withdraw from registration, not to use, suspend or stop using its services.
Retention and deletion of personal data
The profile, transactions and other personal data of the users listed in this Policy are kept for as long as their account is in force on the platforms of HelloGuru Inc.
As well as the Owner, at any time may close his account and in development of the rights granted by this Policy and the General System for the Protection of Personal Data, he may request to delete his personal data from the platforms and their information systems. However, certain information necessary to comply with legal obligations or administrative regulations of the applicable legislation may be kept.
Security and non-disclosure
All of HelloGuru's administrative, corporate, and operational processes have a strong focus on information security, and HelloGuru Inc. applies a robust internal security policy that includes multiple internal measures and processes that seek to ensure the integrity, security, and privacy of our Customers data and information (The Resources), as described below:
By default, all modules, objects or data stores and information (The Resources) of our Customers must be and configured in Private mode and only the Customer’s and its collaborators must have access to them, HelloGuru will inform the Customer’s if any or some features of the Service, functionalities or services of third parties require that modules, objects or data stores are Publicly Accessible.
The modules, objects or data stores and the information (The Resources) of our Customer’s s configured in Public Access mode will apply the same internal security policies that HelloGuru applies for Private configurations.
The architecture of the Services may imply that backups, copies or replication of the data and information (The Resources) of our Customer’s s are made, all modules, objects or data warehouses that contain such backups will be and configured in Private mode and only the Customer’s and its collaborators must have access to them.
All data and information (The Resources) of our Customer’s s that transits, is deposited or stored within the HelloGuru service architecture will not be accessed, consulted or viewed in detail in any way by any worker or collaborator of HelloGuru Inc. unless it's requested, authorized and necessary, that is, without prior and express request and authorization from the Costumer, solely for the purpose of providing service support and only as a last resort in the event that the Customer's collaborators have been unable to resolve a problem with the Services.
Only the leaders of the technological and data area and no other worker or collaborator of HelloGuru Inc. will have the credentials to access the data and information (The Resources) of our Customers for support purposes in the terms of numeral 4. In case of being requested, authorized and necessary support access, is up to the area leaders to manage access with minimum privileges, monitor it and ensure due compliance with HelloGuru's information security policy.
In the event that HelloGuru accesses the data and information (The Resources) of our Customers for support purposes in the terms of numeral 4, the leaders of the technological and data area must generate an activity report that details (i) the way in which the Customer's made the request and provided their prior authorization (ii) name of the collaborator, time, date, place, IP and the requested access (iii) the modules, objects or warehouses accessed and (iv) activities carried out, said report must be available to the Customer’s .
In the development of HelloGuru's information security policy, all HelloGuru Inc. employees or collaborators must enter into a Confidentiality Agreement that prohibits the disclosure, publication, dissemination, copying, offering or making available to third parties, in whole or in part, data and information (The Resources) of our Customers, this includes the access of support requested, authorized and necessary for the proper provision of the services.
In the development of HelloGuru's information security policy, all workers or collaborators of HelloGuru Inc. must use strong passwords and two-factor authentication, as well as take all reasonable security precautions in the management and development of their activities within the Company always seeking to guarantee integrity, security and privacy of data and information (The Resources) of our Customers.
In development of HelloGuru's information security policy, all workers, or collaborators of HelloGuru Inc. may only use computer equipment and Internet Protocols (IP) registered and authorized by the Company, which will also establish mechanisms to monitor and authenticate the computer equipment and Internet Protocols (IP) used by its collaborators.
The HelloGuru Platform uses secure servers in secure facilities in the US that have multiple security measures and constant monitoring to prevent unauthorized access and the detection of digital threats that seek to affect the integrity of data.
However, since HelloGuru has taken and will take all reasonable security measures to protect the Customer's information while is using the Services, the Customer agreed to:
It is the Customer responsibility to assess and calculate the security risks to their operations before subscribing to and using the Services. If you consider, suspect, or discover that using the HelloGuru platform may cause you any type of damage, puts at risk in any way your rights, legal assets or legal attributions or patrimonial values it is your responsibility not to use, suspend or stop using its Services.
By subscribing to some additional services, it is possible that other allied companies or technology providers may have access to the HelloGuru databases, but they will only do so for the exclusive purpose of supporting the provision of the Service and keeping it operational and under the strict terms of a service and confidentiality agreement between HelloGuru and our allied companies or technology providers that you can see here:
https://d1.awsstatic.com/legal/aws-customer-agreement/AWS_Customer_Agreement_Spanish_Translation.pdf
Validity and update
This Privacy Policy has been updated to Jul 24-2022 and applies from that same date.